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2010 Mercedes benz E550 Visibility Sun Roof Assembly Problems, Complaints and Defects

Issue ID	1152885
Internal NHTSA #	10679491
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	E550
Model Year	2010
File date	14/01/15
Component	VISIBILITY:SUN ROOF ASSEMBLY
Product type code	VEHICLE
Description of the problem	The incident occurred on wednesday, january 14, 2015 at 8:00 am est. I was traveling on indiana highway. The incident occurred as i was listening to the radio while driving the speed limit of 70 miles per hour. As i was driving, all of a sudden there was a loud explosion. I swerved to the left in the vehicle because i was unsure what the explosion was or came from. As soon as i heard the explosion, thick pieces of glass fell from the sunroof. Large pieces of glass fell on the back seat. Glass fell on the passenger side as well as pieces of glass fell on my shoulders and on the driver's side floor. I looked around my surrounding to determine where the noise could have came from. There was no indication of outside forces. I was very nervous, this never happened to me before. I pulled over at the next exit and evaluated my vehicle. I was in amazed because the sunroof had a whole the size of a basketball. I called the nearest mercedes benz dealership to schedule an appointment. The only appointment they had available was for friday, january 16, 2015. On friday, january 16, 2015 i took my vehicle to mercedes benz and also contacted headquarters to file a complaint. This incident was not caused by my actions, nor external factors but the manufacturing or design defect of this vehicle. I have conducted further investigation into this matter and have evidence of other mercedes benz owners whom this same problem occurred. I spoken with mercedes benz regional manager [xxx] on january 27, 2015. She stated mercedes benz will give me $1,000 towards the repair if i sign a waiver not to sue. I rejected this offer because there is a defect in mercedes benz vehicles. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	63000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	ELKHART, IN
VIN pattern	WDDHF9ABXAAXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

ZLA83800002001168 JTHR9JBH3M2052401 JTDKV183100411471 TSMLYD21S00900594 LJXCU2BBXNTP02331 1GCGTBEN8L1215081 JTDAT123X20208592 VSSZZZ5FZLR026822 1FADP3L93GL379518 VF72RHNPJK4041574 1R9DA24284N009863 JTMBB31V705029304

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2010 Mercedes benz E550 Visibility Sun Roof Assembly Problems, Complaints and Defects, Recalls and Failures

2010 Mercedes benz E550 Visibility Sun Roof Assembly Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?